Privacy Policy

Last updated: 14/05/2026

Snug Ink Studios respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, purchase a digital product, contact us, subscribe to our emails or interact with Snug Ink Studios in any way.

By using our website or purchasing from us, you agree to the collection and use of your information as described in this Privacy Policy.

1. Who We Are

In this Privacy Policy, “Snug Ink Studios”, “we”, “us” and “our” refer to Snug Ink Studios.

“You” and “your” refer to any website visitor, customer, subscriber or person who interacts with our website, products or services.

Snug Ink Studios provides digital website templates, design resources and related digital products for small businesses, creatives, service providers and personal brands.

2. Information We Collect

We may collect personal information when you:

  • visit or browse our website

  • purchase a template or digital product

  • create an account or checkout profile

  • submit a contact form

  • subscribe to our email list

  • download a free or paid resource

  • contact us by email or through our website

  • interact with us on social media

  • request support or ask a product question

The information we collect may include:

  • name

  • email address

  • billing details

  • country or general location

  • purchase details

  • order history

  • messages or enquiries you send to us

  • support request information

  • IP address

  • device and browser information

  • website usage data

  • marketing preferences

We only collect information that is reasonably necessary for our website, products, support, communication, legal obligations and business operations.

3. Payment Information

Payments may be processed through secure third-party payment providers.

We do not usually store or have direct access to your full payment card details. Payment information is handled by the relevant payment provider according to their own privacy and security practices.

Depending on the payment method available at checkout, third-party providers may collect information such as your name, billing address, email address, payment details and transaction information.

4. How We Use Your Information

We may use your personal information to:

  • process purchases and deliver digital products

  • send order confirmations and access instructions

  • respond to enquiries or support requests

  • provide template-related support

  • manage customer accounts and purchase records

  • send updates about your purchase

  • send marketing emails, if you have opted in

  • improve our website, products and customer experience

  • monitor website performance and security

  • prevent fraud, misuse or unauthorised access

  • comply with legal, tax, accounting or regulatory obligations

  • enforce our Terms & Conditions and Template Licence

We do not sell, rent or trade your personal information.

5. Email Marketing

If you subscribe to our email list, download a resource or choose to receive updates from us, we may send you emails about Snug Ink Studios products, templates, resources, offers or business updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us directly.

Even if you unsubscribe from marketing emails, we may still send transactional emails relating to purchases, account matters, support requests or legal notices.

6. Cookies & Website Analytics

Our website may use cookies, pixels, analytics tools and similar technologies to help the website function, understand visitor behaviour, improve user experience and support marketing.

Cookies may collect information such as:

  • pages visited

  • time spent on the website

  • links clicked

  • device type

  • browser type

  • general location

  • referral source

  • IP address

  • shopping cart or checkout activity

Squarespace websites may use cookies and visitor data for website functionality, analytics, security and performance, and Squarespace provides cookie and privacy settings that can be adjusted within the platform.

You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

7. Third-Party Services

We may use trusted third-party services to operate our website and business. These may include:

  • website hosting platforms

  • payment processors

  • email marketing platforms

  • analytics tools

  • digital product delivery tools

  • checkout providers

  • design tools

  • customer support tools

  • social media platforms

These third parties may collect, store or process your information according to their own privacy policies.

We are not responsible for the privacy practices of third-party websites, platforms or services. You should review their privacy policies before providing personal information to them.

8. International Customers & Data Transfers

Snug Ink Studios may sell digital products to customers worldwide.

Because we use online platforms and third-party service providers, your personal information may be processed or stored in countries outside your own. These countries may have different privacy and data protection laws.

Where required, we take reasonable steps to ensure personal information is handled securely and in line with applicable privacy obligations.

9. Legal Bases for Processing

Where laws such as the GDPR apply, we may process your personal information on one or more of the following legal bases:

  • your consent

  • performance of a contract with you

  • compliance with legal obligations

  • our legitimate business interests

  • protection of our legal rights

  • fraud prevention and website security

Examples include processing your information to deliver a purchased template, respond to your enquiry, send emails you subscribed to, maintain business records or improve our website.

10. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose it was collected, unless a longer period is required for legal, tax, accounting, dispute resolution or business record purposes.

For example, we may retain order records, invoices, support messages or transaction details where needed for accounting, tax, legal or customer support reasons.

When personal information is no longer needed, we will take reasonable steps to delete, anonymise or securely store it.

11. How We Protect Your Information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no website, payment system, email service or online transmission is completely secure. You share information with us at your own risk.

If we become aware of a privacy breach that requires notification under applicable law, we will take appropriate steps in line with our legal obligations.

12. Sharing Your Information

We may share personal information where reasonably necessary with:

  • payment processors

  • website hosting providers

  • email marketing providers

  • analytics providers

  • digital product delivery platforms

  • professional advisers, such as accountants or legal advisers

  • government, tax, regulatory or law enforcement authorities where required by law

  • service providers who help us operate our website and business

We only share information where necessary for business operations, legal compliance, customer support, fraud prevention, website functionality or the delivery of our products and services.

13. Your Rights

Depending on your location, you may have rights to:

  • access the personal information we hold about you

  • request correction of inaccurate information

  • request deletion of your personal information

  • object to certain uses of your information

  • restrict or limit certain processing

  • withdraw consent where processing is based on consent

  • unsubscribe from marketing emails

  • request a copy of your personal information

  • complain to a privacy or data protection authority

To exercise your rights, please contact us using the details on our Contact page.

We may need to verify your identity before responding to certain requests.

14. California Privacy Rights

If California privacy laws apply to you, you may have additional rights, including the right to know what categories of personal information are collected, the purposes for collection, whether information is shared or sold, and how to exercise your privacy rights. California privacy guidance also requires businesses covered by the law to provide notice about personal information collection and use.

Snug Ink Studios does not sell personal information.

If you believe California privacy rights apply to your interaction with us, you may contact us to make a privacy request.

15. Children’s Privacy

Our website and products are not directed at children.

We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps.

16. Links to Other Websites

Our website may include links to third-party websites, tools, platforms or resources.

We are not responsible for the privacy practices, content or security of external websites. Visiting third-party websites is at your own risk.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will be available on our website with the updated date shown at the top. Continued use of our website after changes are published means you accept the updated Privacy Policy.

18. Contact

If you have questions about this Privacy Policy, your personal information or how your data is handled, please contact us through the Contact page on our website.